We value our products and prioritize satisfaction. We strive to give 5-star service. If you feel like you received anything other than that, then please contact us before leaving negative feedback or opening a case. We can resolve most issues on that same day. Thank you for shopping with us. We ship the same or next business day after payment. Due to the lighting and monitor differences, actual colors may vary slightly from what appears on the photo. Shoe stretcher support is not included on shoe purchases. Return Policy We do accept returns within 30 days. If you request a return, please note that the item must be returned in the exact same condition as it was received. Thank you! Please see pictures for exact details and condition.