After you got this, Please you try it according to below procedure: Step 1: Turn on the phone’s Bluetooth. Step 2: Open the charging case cover（Don't take out the headphones if the pairing is unsucessful）. Step 3: The connection interface will show on the phone. Step 4: Click on the ICloud to connect with phone ( hold on the button on the back of charging case) ,then wait for the phone screen to show that the connection is successful, then take out the headphones and use it. Package Includes: 2x Bluetooth Earbuds (left & right) 1x Wireless Charging Case 1x Lightning Cable 1x Manual After -sales Wishing you a pleasant shopping experience in our store! If you receive any questions, please contact us, please believe we can give you a satisfactory solution, please do not leave negative feedback.